For non-defective items: we accept returns as long as the item is in new condition. Once we receive the item, you will be refunded your original purchase price minus your shipping charges. For items returned that had "FREE SHIPPING" there will be a 15% restocking fee. For defective items: we offer a 30-day warranty on all of our products, unless the auction description states "As is, no warranty." Your item will be replaced, repaired, or refunded at our discretion. We do not accept returns for items sold "As is, no warranty." Not every item we sell includes the manufacturer's warranty. If this is the case, we will state this clearly in the item description. Please contact our shipping team manager for return instructions: Monday - Friday (excluding holidays) 9:00am to 5:00pm Central Time Email: sales@ediscountbike.com 952-985-5522